booktrade.info - Opinion - Hey Publishers, Screwing Your Best Customers Is A Mistake

Monday 13th February

Hey Publishers, Screwing Your Best Customers Is A Mistake

Posted at 8:11AM Monday 14 Dec 2009

It is an outrageous act of snobbery. Of short-sightedness. Of knee-jerk small-minded reactionary head-burying ignorance and, worst of all, not appreciating the fundamental tenets of today's marketplace.

In 2009, the customer is king. Unfortunately for the literary world, a few publishers have decided to treat their best customers like crap.

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Hey Publishers, Screwing Your Best Customers Is A Mistake

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