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Bezos Learned Customer Service From Miss. Bookseller

Posted at 7:25AM Wednesday 06 Aug 2014

The same year that Jeff Bezos started Amazon, he paid money to attend a conference in Portland to teach prospective owners about how to run bookstores.

He was among 50 or so in 1994 that attended the several-day American Booksellers Association school, learning the financial aspects of a operating bookstore and the best ways to provide customer service.

Clarion Ledger




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