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HMV Uses Radical 'Non-confrontational' Interview Techniques To Prevent Fraud In UKPosted at 7:34AM Monday 08 Feb 2010 HMV which also owns High Street book specialists Waterstone's, is utilising a radical interview technique from the US that engages rather than alienates those accused of retail fraud and encourages them to confess to their crimes.The Wicklander-Zulawski (WZ) non confrontational interview techniques used by retailers confronted with suspected thieves enables the retailer to obtain full confessions through a programme that prepares and coaches investigators to accurately interpret physical and verbal behaviour during interviews.
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